1. Descriptions of Plaques
All of our plaques are made to the highest of standards using only Welsh Slate.
Any markings in the slate are natural, and is not considered to be unusual but unique.
All plaques are deeply engraved not printed.
Any colour variations may occur due to the natural material used.
All sizes quoted are approximate.
The “Secret Fix” used on our plaques is to mount onto a wall, nylon pins are sunk into the back of the sign. (Instructions should arrive on how to fit and look after your plaque)
We also use screw holes and provide the screw and black caps for fitting.
2. Payment and Pricing
Unless otherwise stated all goods must be paid for in full before being despatched from us. All prices are in GB Pounds Sterling. All prices shown EXCLUDE VAT which will be added at Payment Confirmation. Deliveries to Non-European countries may result in import duties payable on receipt of goods. You will be liable for these duties.
We will confirm delivery times with you for your opening plaque, usually 2-3 weeks, if we are unable to deliver during this period then you will be notified via email or telephone as to when your delivery will be expected. We will not refund or replace goods that are delayed in transit due to any reason including industrial action by third parties.
Free and Charged delivery refers to an order being sent to a given address once only.
Urgent orders take priority and will be charged accordingly – allow 7 working days.
All payments taken via our website use a secure server. Our payments are taken securely.
All confidential information is held securely and used only in accordance with the Data Protection Act. Customer details are not passed to any third party, but we reserve the right to pass on contact telephone numbers to our delivery company in order to deliver, unless specifically requested not to do so.
5. Cancellations and Returns
If your goods are not manufactured to your specifications then you have the right to cancel the contract return the goods and receive either a full refund or replacement, if you are returning your goods then please state your reasons why.
Any complaints should be directed to the following: Customer Services firstname.lastname@example.org
6. Statutory Rights
None of our terms & conditions affect your statutory rights
7. Distance Selling Regs
Please note, under new distance selling regulations, customised and personalised items are not covered by the 14 day cooling off period and by ordering, you accept this.
8. Damaged Goods
Orders are checked before being dispatched and are packaged well to avoid damage during transit, however, we are only human and occasionally mistakes do happen. If your order reaches you in a damaged condition:
Please contact us within 48 hours of delivery and we will replace it. You will be required to email us with photos of both the item in the state that it arrived and the packaging it arrived in to email@example.com. This enables a much faster resolution. You have 14 days following delivery to do this, after which we are not responsible.
You will be emailed prior to manufacture with a production proof for approval, this will finalise all spacings and spellings etc. once agreed this cannot be changed.
10. Urgent Order
If you need an “Urgent Order” your order will jump straight to the top of our production queue and be manufactured straight away, please allow 7 working days from date of order to delivery. Your production proof will be emailed to you the same working day.
Cookies are important in the operation of most sites, especially where data transfer or storage is required.
In order to purchase from any site, you will need your cookies enabled. This is for the website to keep track of your session and remember who you are and what you’re doing.
To check this on your computer or device, go to your browser settings and check either privacy or content settings. Here, you choose to allow cookies either permanently or just with sites that you visit. It is advisable to select the latter, if possible.
We use “cookies” and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified.
We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
HS respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Site and from our communications with you.
Data Protection Laws
We are conscious of our legal responsibilities as a “data controller” and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation. We shall endeavour to ensure that the personal information we obtain, and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.
How we obtain personal information about you.
We may as a result of your interaction with our site and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include:
- your name
- your phone number
- your email address
- your address
How we collect and use non-personal information
Please note that when anyone visits any of the site, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Chrome, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the site and to enable us to personalise your experience.
What we do with your personal information
The personal information that you provide will be available to HS only for the following purposes:
- to process enquiries received via the site
- to register you for and send you newsletters
- to conduct market research and business development
- to provide you with information about products and promotions that may be of interest to you from ourselves
- in connection with surveys related to our products and the site
- any other purpose indicated at the time you voluntarily provide your personal information
We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent. These email messages may contain features that help us make sure you received and were able to open the message.
You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with “unsubscribe” in the subject line, or by following the instructions in any marketing communication.
Disclosing your personal information
We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Site, analysing data and providing other support services. All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.
We may also disclose your personal information if, in our opinion, disclosure is required by law.
International transfers of your personal information
We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.
The accuracy of your information
While we endeavour to ensure that the information, we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.
Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Access and Correction Rights
You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.
Changes to the Policy
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the ‘Contact us’ facility on our website